General Information:
- Where are you located?
- What is in a Combo Pack?
- When are the new coupon inserts available to order?
- How do I know when the new coupon inserts are posted?
- Where can I see a list of the coupons that will be in the upcoming coupon inserts?
- I am new to couponing. How many coupon inserts should I order each week?
- Can I use these coupons at my stores in my area?
- Why are the coupons I received from you different than the ones in my local newspaper?
- How do I contact Sunday Coupon Inserts?
Placing an Order:
Weekly Subscriptions:
- What is a weekly subscription?
- How do I sign up for a weekly subscription?
- Why is the purchase price of my first Weekly Subscription higher than the prices listed on your Weekly Subscriptions page?
- When will I be charged for my weekly subscription?
- Why was this week's charge more/less than last week?
- Is my credit card information safe?
- When will my weekly subscription ship each week?
- How do I change my weekly subscription?
- How do I change my credit card on my weekly subscription?
- How do I change my address on my weekly subscription?
- How do I cancel my weekly subscription?
Shipping:
- When will my order ship?
- How long will it take for my order to arrive?
- How much does shipping cost?
- Why doesn’t my order qualify for First Class Mail?
- I paid for Priority Mail and it has been more than 3 days and I still have not received my order.
- The coupons have expired by the time I received my package. Can I have a refund?
- My tracking says that my package was delivered, but I do not have it. What do I do?
Electronic Gift Certificates:
- Are there any restrictions on gift certificates?
- How do I purchase a gift certificate?
- Can I buy gift certificates for myself?
- Do your gift certificates ever expire?
- How do I redeem my gift certificate?
- How do I check the balance of my gift certificate?
- What if I lose my gift certificate code?
General Information:
A: We are located in Tampa, Florida.
A: The Combo Packs come in 2-Pack, 4-Pack, 6-Pack, and 10-Pack. This means that you will receive X-number of copies of each insert that was published. For example, you order a 4-Pack Combo on a week when there was a SmartSource and RetailMeNot published. You will receive 4 copies of the SmartSource and 4 copies of the RetailMeNot.
Q: When are the new coupon inserts available to order?
A: We post Pre-Order Combo Packs (for the upcoming Sunday) on Tuesday of each week. All Pre-Orders ship on Saturday. We post single inserts (for the upcoming Sunday) on Saturday of each week.
Q: How do I know when the new coupon inserts are posted?
A: Subscribe to our newsletter, like us on Facebook, and follow us on Twitter and Instagram for new inventory alerts, specials sales, and coupon codes.
Q: Where can I see a list of the coupons that will be in the upcoming coupon inserts?
A: We post a "general" coupon preview by Tuesday of each week. This "general" coupon preview DOES NOT reflect the coupons that may or may not be in our inserts. We post the exact coupons that will be in our coupon inserts on Saturday and that list can be found in the product description of the coupon insert that you are interested in ordering. You can also refer to the Coupon Schedule to see which coupon inserts to expect each week.
Q: I am new to couponing. How many coupon inserts should I order each week?
A: The number of coupon inserts that you should have on hand largely depends on the size of your family and the amount of storage you have available for your stockpile items. If you are a coupon newbie, we recommend starting out with six coupon inserts each week and as you grow into the coupon game, you can always order more. Also, always order at least two of each insert (or, in even numbers if ordering more than two). All stores offer promotional ‘Buy One, Get One Free’ sales and you can use one coupon on the item you ‘Buy’ and one coupon on the item you get ‘Free’.
Q: Can I use these coupons at my stores in my area?
A: Yes. All of our coupons are manufacturer's coupons (unless specified otherwise) and are valid at any store in the United States that accepts manufacturer's coupons (grocery stores, drug stores, Walmart, Target, etc).
Q: Why are the coupons I received from you different than the ones in my local newspaper?
A: Coupons vary by region and different areas receive different coupons/values. Typically, the larger the city, the better the coupons. All of our coupon inserts are considered “premium inserts” and typically include more coupons with higher coupon values.
Q: How do I contact Sunday Coupon Inserts?
A: You can submit an inquiry here or you can email us directly at contact@sundaycouponinserts.com. We guarantee a timely response to all inquiries and emails.
To ensure your privacy and confidentiality, please do not post any billing or shipping inquiries on our social media pages.
Placing an Order:
A: Use the SHOP drop down menu at the top of the page to select Weekly Subscriptions (recurring order) or Sunday Coupon Inserts (one-time order).
- Clicking on Weekly Subscriptions will take you to our Weekly Subscription products.
- Clicking on Sunday Coupon Inserts will show you the Sunday dates that the coupon inserts were issued.
- There is also a “search” feature at the top of the page if you are looking for a specific coupon that may be in our inserts.
For Weekly Subscriptions: Select the Weekly Subscription Combo Pack you would like to receive each week. We will automatically process your credit card and ship you your selected Combo Pack each Saturday hassle-free!
For One-Time Orders: We offer single inserts for 90¢ each and Combo Packs, which reflect a discounted price. The Combo Packs come in 2-Pack, 4-Pack, 6-Pack, and 10-Pack. This means that you will receive X-number of copies of each insert that was published. For example, you order a 4-Pack Combo on a week when there was a SmartSource and RetailMeNot published. You will receive 4 copies of the SmartSource and 4 copies of the RetailMeNot.
Once everything you need is in your shopping cart, you can create an account (for free) or sign in (once you return for another order). This shares your email and shipping address with us to ensure we send your coupons to the correct address.
Next, choose the shipping method – First Class (4-7 business days) or Priority Mail (2-3 business days).
The cost of First Class mail is based on the weight of your package and is automatically calculated at checkout. If First Class mail is not an option, your package exceeds the maximum weight allowed, and Priority Mail ($7.35) would be required.
Lastly, enter your payment method. We accept PayPal, VISA, MasterCard, and Discover.
Quick Tip - It’s best to order at least two of each insert (or, in even numbers if ordering more than two). Most stores offer promotional ‘Buy One, Get One Free’ sales and you can use one coupon on the item you ‘Buy’ and one coupon on the item you get ‘Free.’
A: We accept VISA, MasterCard, and Discover cards or you may pay via PayPal, which accepts VISA, MasterCard, American Express, and Discover, or your PayPal balance.
Q: How do I view my pending or past orders?
A: You can view all of your orders and the corresponding tracking information by logging into your account.
Weekly Subscriptions:
Q: What is a weekly subscription?
A: Our weekly subscription service allows you to get the extra coupons that you need to save big without a lot of extra work. When you subscribe to our weekly subscription program, you select the subscription combo pack that you want each week and the coupon inserts will be automatically shipped to your door – no hassle, no fuss, no trouble.
Q: How do I sign up for a weekly subscription?
A: Visit our Weekly Subscriptions page, select the Combo Pack that you would like to receive each week, and add it to your cart and proceed to checkout. You must use a credit card (not PayPal) to order a weekly subscription. The credit card that you use for the initial purchase is the same credit card that will be charged each Friday.
Q: Why is the purchase price of my first Weekly Subscription higher than the prices listed on your Weekly Subscriptions page?
How much will I be charged each week for my weekly subscription?
A: Due to the increased number of people repeatedly purchasing a Weekly Subscription (just for the discount) and then cancelling over and over again, we have had to make the initial purchase price the same as our regular combo packs. Your discounted Weekly Subscription pricing, as seen here, will take effect on your first Friday AUTOBILL and continue thereafter.
Q: When will I be charged for my weekly subscription?
A: Your credit card will be charged on Friday of each week for the upcoming inserts. You will not be charged for weeks when there are no inserts.
Q: Why was this week's charge more/less than last week?
A: The weekly subscriptions' handling fee will vary based upon the number of inserts for each particular week. Please refer to our Weekly Subscriptions page for details.
Q: Is my credit card information safe?
A: Security is our top priority. Your saved credit card information is encrypted using cutting-edge technology with world-class security practices and meets and exceeds all PCI-DSS requirements. These are the same requirements used by online retailers, such as Amazon, Walmart, Travelocity, etc. This encryption allows us to view only the last 4-digits and expiration date of your credit card.
Can I order more than one weekly subscription?
Q: When will my weekly subscription ship each week?
A: All weekly subscriptions ship on Saturday and you will receive a shipping notification email with the tracking information for your package.
Q: How do I change my weekly subscription?
A: If you would like to increase or decrease your Weekly Subscription Combo Pack, just send us a message and we'll take care of it for you. Changes must be received no later than Thursday. Refunds will NOT be issued for change requests made AFTER the Friday Autobill.
Q: How do I change my credit card on my weekly subscription?
A: Unfortunately, you cannot. You will need to cancel your current Weekly Subscription and then purchase a new weekly subscription using the new credit card. Please give us a call if you need further assistance 1-800-877-4798.
Q: How do I change my address on my weekly subscription?
A: You can do it yourself by managing your weekly subscription in your account section or just send us a message and we'll take care of it for you. Make sure when adding a new address on your account, you attach it to your current weekly subscription. Changes must be received no later than Thursday. Refunds will NOT be issued for change requests made AFTER the Friday Autobill.
Q: How do I cancel my weekly subscription?
A: Log in to your Sunday Coupon Inserts account, and:
- Navigate to your Weekly Subscription
- Select the EDIT button to the right of the Cancel Weekly Subscription box
- Type DELETE (must use ALL CAPS)
- Make sure that your Weekly Subscription is no longer in your account section
Need more help? Visual instructions are here.
You will receive an email confirming your cancellation. If you do not, please contact us.
Cancellations must be made no later than Thursday. Refunds will NOT be issued for cancellation requests made AFTER the Friday Autobill.
Shipping:
A: Orders placed by 1:00 p.m. EST (Monday through Saturday) will ship that same day. Orders placed after 1:00 p.m. EST will ship the following business day. You will receive an email with the tracking information for your package once your order has shipped. You can also view your order tracking information by logging into your account.
Q: How long will it take for my order to arrive?
A: It depends on the shipping method that you select. USPS Priority Mail takes approximately 2-3 days, and USPS First Class Mail can take up to 7 days. You will receive a tracking number when your order ships, which will allow you to track your package as it travels to you.
Q: How much does shipping cost?
A: We offer 2 shipping methods via the United States Postal Service:
- First Class Mail with Tracking: If your order qualifies for First Class Mail (must weigh less than 16 oz.), this shipping option will be available at checkout. Shipping charges vary based on weight of inserts and will be calculated at checkout.
- USPS Priority Mail with Tracking:
Up to 40 inserts $7.35
41-100 inserts $14.35
101-200 inserts $19.95
Q: Why doesn’t my order qualify for First Class Mail?
A: First Class Mail has a 16 oz. weight limit and because our inserts are full of coupons, this weight limit only allows the shipment of a small number of inserts (typically less than 10).
Q: I paid for Priority Mail and it has been more than 3 days and I still have not received my order.
A: Although the Post Office strives to deliver your Priority Mail package within 2-3 days, it does not guarantee that you will receive it by then. Factors such as holidays or extreme weather can delay the delivery of your order. If you have not received your order by the 5th business day after your order was shipped, please contact us.
Q: The coupons have expired by the time I received my package. Can I have a refund?
A: No, we do not issue refunds for expired coupons. You must take the shipping time frame and expiration dates into consideration when you place an order.
Q: My tracking says that my package was delivered, but I do not have it. What do I do?
A: Send us a message and we'll do our best to hunt it down.
Electronic Gift Certificates:
Q: Are there any restrictions on gift certificates?
A: All gift certificates are non-refundable. Gift certificates cannot be used to purchase other gift certificates and cannot be applied to any order containing another gift certificate.
Q: How do I purchase a gift certificate?
A: Visit our Gift Certificates page, choose the value, and personalize the gift certificate for the recipient. After you checkout, the gift certificate will be emailed to the recipient's email address that you specified. We currently do not offer gift certificates that can be shipped to recipients.
Q: Can I buy gift certificates for myself?
A: Yes.
Q: Do your gift certificates ever expire?
A: No.
Q: How do I redeem my gift certificate?
A: You will need your unique gift certificate code that was emailed to you. It will look something like Z50-Y6K-COS-402. Browse the store and add items to your cart as you normally would. At checkout, enter your gift certificate code in the box allowed and it will be applied to your order.
Q: How do I check the balance of my gift certificate?
A: By clicking here, or by visiting our Gift Certificates page.
Q: What if I lose my gift certificate code?
A: Send us a message and we'll help you retrieve it.